The Help section is a place where providers can submit a request with any issues or questions that they may have related to ECCO. This may include uploading documentation, questions on reports, intervention requirements, and other issues. Once the provider has completed all required questions and uploaded any documentation related to the issue they will click submit and the NCTTA Center will receive notification of the issue to start working to resolve it.
Click on Help from the Ecco Homepage (also called Ecco Dashboard).
The Help Box on the Ecco Homepage/Dashboard Screen Capture Detail
Complete the Help Desk Ticket form to submit a request. All sections with a red asterisk must be completed for submission. Upload any documentation that is related that you think will assist in resolving the request that was submitted. A member of the NCTTA Center will reach out to you within 24 business hours to answer your question. Our goal is to respond as soon as possible to your request. You will receive a email from our automated Help Desk Ticketing System indicating your request has been received.
The Help Desk Ticket Form on the Help Box Screen Capture Detail