How to use the Help Desk Button and Help Buttons on the bottom of the Dashboard

Option 1 – Accessing the Help Desk from the Help Desk Block

There are two ways to access online automated help from the NCTTA Center.  The first is the Help Desk Block located on the Ecco Home Page/Dashboard.   When clicking on the Help Desk Block area you will be redirected via a new web browser window to a full screen version of the public NCTTA Help Desk.  The Help Desk can be searched by key words or by category.   The Help Desk contains a real time searchable Ecco Manual, a printable Ecco Manual along with Videos that support Ecco Use.   In Addition, the NCTTA Help Desk also serves as the primary repository of NCTTA training materials, recordings, best practice documents and other resources. 

The Help Desk Box on the Ecco Homepage/Dashboard Screen Capture Detail

After clicking on the Help Desk Block users will be directed to the NCTTA Help Desk Ecco Section for browsing.  Users can also search by key term using the search box. 

ECCO Help Desk Section Screenshot

Option 2 – Accessing the online Help Button on any Ecco Screen

Users can click on the Online Help Button on any Ecco Screen that is located at the right-hand bottom of the screen on the Dashboard.

Example of the Help Desk Button on Any Ecco Screen

Type in keywords related to the issue you are having. If there are articles that are related to the issue that you are having it will be available in this box. If not, continue to the Help box to submit a help desk ticket to leave a message for TTA Center Staff. 

The Help Button on the Ecco Homepage/Dashboard Screen Capture Detail

You may also send a message to the NCTTA Center from the same help button by clicking on Leave a Message if you do not find your answer by searching the keyword of the issue. Once submitted someone from the NCTTA Center will review and reach out to you within 24 business hours.

The Help Button on the Ecco Homepage/Dashboard Screen Capture Detail